Terms and Conditions

This website is operated and owned by Emma Brewin. Before placing an order with Emma Brewin please ensure to read and agree to all of our terms and conditions. If you have any questions or are unsure about any aspect of our Terms and Conditions please contact us at, customercare@emmabrewin.com before you place an order with us.

Changes to these terms

Please note that we may revise these terms and conditions at any time by amending this page. Please check this page from time to time to take notice of any changes as they will be binding on you.

Buying products from Emma Brewin

The English language is used for executing purchasing contracts.

Once you have placed an order with us you will receive an email from us acknowledging that we have received your order. Please note that this is not an acceptance of the order.

Your order will be accepted once we have received your payment in full. Once this has been received we will ensure availability of your order and from this your order will be verified. Once your order has been verified you will receive a second email confirming that your order has been accepted and will take 3-5 weeks to be handmade, delivery time will vary according to your destination. Our acceptance of your order brings into existence a legally binding contract between us.

Prices and payment

All prices on the Emma Brewin website are given in British Pounds Sterling (£).

Emma Brewin delivers internationally, and your delivery costs will be calculated accordingly at the checkout section of our website. Please note Emma Brewin has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

Your payment will be processed through WorldPay’s secure server and you may pay by debit, credit card or American Express at the time of placing your order. The price of our products is the price in force at the time and date of your order. Prices may be changed before you place an order. Prior to accepting your order, we will inform you if the price/s have changed and you may cancel your order.


Availability of your order will be verified before your order has been accepted.


Under the Distance Selling Regulations you have the legal right to cancel your order within 14 days of receipt of the goods. If you wish to cancel your order, you need to notify us in writing within those 14 days and request a returns number (RN). Once you have notified us, any sum that has been debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. All refunds will take place once we receive the goods back in the condition they were sent to you in.


Returns numbers (RN’s) must be obtained within 14 calendar days of your of receipt of delivery and all items intended for return must have a returns number. Returns numbers can be obtained by contacting us at customercare@emmabrewin.com. Once you have received your returns number please ensure that you follow the instructions emailed to you. Returns outside of the above time frames will not be accepted.

Returns will not be accepted if the goods in question are not returned by you and received by us on the condition they were in when delivered to you. If you fail to return the goods delivered to you, or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You have a legal obligation to take reasonable care of the items while they are in your possession.  Your entitlement to a refund may be affected if you fail to comply with this obligation.

Excluding faulty items, for all other returns you will be required to arrange and pay for the return of the products to us. Please also be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

This statement is not intended to be a full statement of your rights under the distance selling regulations. Full details of your rights under the distance selling regulations are available from your local Citizen’s Advice Bureau.


Please note that all of our items are handmade to order and we do not offer exchanges.

Faulty goods

If you wish to be sent a replacement or return an item for repair, please ensure that you make your request clear when emailing for your Returns Number. Please note that replacements will take 3-5 weeks to be handmade and delivered. In the event of us being unable to offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.

All goods returned as faulty will be inspected and any faults deemed subject to wear and tear will not be accepted as faulty.


You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods to purchase.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time of your order is accepted by us.

Nothing in these terms and conditions limits any statutory rights you might have as a consumer or our liability to you for any fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence.

Information that you provide

You confirm that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.

By accepting these terms and conditions, you authorise us to use, store or otherwise process any personal information which related to and identifies you to the extent reasonably necessary to provide the services which are available through our website. 


Emma Brewin is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, suitable physical and electronically and managerial procedures have been put into place by us to safeguard and secure any information that we collect online.

Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of the contract between us. Whilst we accept responsibility for statements and representations made by our duly authorised agents and we will provide you with any variations from these terms and conditions to be confirmed writing.


This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Privacy policy

This privacy policy sets out how Emma Brewin uses and protects any information that you give Emma Brewin when you use the website. Emma Brewin is committed to ensuring that your privacy is protected.

Should Emma Brewin ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy statement.

Emma Brewin may revise this policy at any time. Please check this page from time to time to take notice of any changes. This policy is effective from 12.01.2016.

Information we may collect from you

  • Demographic information
  • Contact information, including email address
  • Name and job title
  • Other information relevant to customer surveys and/or offers.

What we do with information that we gather from you

We require the information that we gather from you to understand your needs and provide you with a better service, the following reasons in particular:

  • To improve our products and services.
  • Internal record keeping.
  • With the email address that you provide we may contact you from time to time with promotional emails regarding new products, special offers or other information that we think you may find interesting.

We do not store credit or debit card details, nor to we share any customer details with any 3rd parties.


Whistles use cookies in order to create an enjoyable and easy online shopping experience for you. By using Whistles website you are agreeing that we can house cookies on your device.

What are Cookies?
Cookies are small text files we put in your browser to track usage of our site but they don’t tell us who you are and are harmless.

Can I delete or control my Cookies?
If you wish to delete any cookies that are already on your computer or device please refer to instructions for yor browser to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling further cookies you may not be able to shop the online store as the session cookies retain your basket information.

More information
Further information about controlling or deleting cookies visit www.aboutcookies.org.

If you have any queries concerning your personal information or any questions on the use of information on this site please contact customercare@emmabrewin.com.

Links to other websites

Links to other websites of interest may be contained on our website. Once you have used these links and leave our site please note that we do not have any control over these 3rd party websites. We recommend that you take caution and read the privacy statement applicable to the 3rd party websites in question. Therefore, we cannot be responsible for the privacy and protection of any information, which you provide whilst visiting such sites.

Controlling your personal information

We do not distribute, lease or sell your personal information to third parties unless required by law to do so or we have your permission to.

Under the Data Protection Act 1998 you may request details of personal information, which we hold about you. If you would like a copy of the information held on you please write us at customercare@emmabrewin.com.

If you believe that any information that we are holding on you is incorrect we will promptly correct it. Please just write to us at the address given above or email us at customercare@emmabrewin.com.

Emma Brewin website usage Terms and Conditions

If you disagree with any part of these terms and conditions please do not use our site. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Emma Brewin relationship with you in relation to this website.

The term ‘you’ refers to the user or viewer of this website. The terms ‘Emma Brewin’, ‘us’ or ‘we’ refers to the owner of this website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website are subject to change without notice and are for your general information and use only.
  • Cookies will be stored to track logins and website activity.
  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your use of any information or materials on this website is entirely at your own risk.
  • Neither we nor any third party provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors or the fullest extent permitted by the law.
  • This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • It is acknowledged on the website whereby any trademarks produced, are not the property of, or licensed by the operator.
  • Unauthorised use of this website may be a criminal offence and could give rise to a claim for damages.
  • Links to other websites of interest may be contained on our website. Once you have used these links and leave our site please note that we do not have any control over the other website. These links do not signify that we endorse the website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.